Shipping policy

<p>Mxdvs will do their utmost to hand over all orders to the shipping company within three business days after acceptance of the order. Mxdvs is not liable if the shipping takes place at a later date. The shipping times mentioned in our faq, or anywhere else, are estimated time frames and are not a part of the contract between mxdvs and the customer.</p>
<p>As we rely on third parties for the delivery of packages (such as bpost and dhl), we have no influence on the delivery time. Due to unforeseen circumstances (fe delays at the customs services), packages can run delays. Mxdvs has the right to deliver packages up to ninety days after the order has been accepted, without consequences.</p>
<p>In the event that packages can't be delivered within the prescribed time frame, the customer will be notified. The customer can either cancel their order at that moment or come to another agreement with mxdvs. In case of cancellation, the customer will receive a refund as soon as possible, but no later than thirty days after the contract was terminated.</p>
<p>As said, the delivery of your package is handled by third parties. If they are unable to deliver the package on the first attempt, they will leave a message or try to reach out to you (via e-mail or phone), specifying information about when you can expect the second delivery attempt to be made or where you can pick up your package. Keep in mind that the package must be collected within 14 days. In case the delivery company is unable to deliver the package due to an incomplete/wrong address, or when the package hasn't been collected at the pick-up point within 14 days after the notification, the package will be shipped back to mxdvs. These kinds of returns are not handled as a priority by the shipping companies. A second shipment can only take place after we receive the original package back at our warehouse. The customer is responsible for any extra fees that may be applicable.</p>
<p>Any complaints about the condition of the goods upon delivery (including missing parts) must be made to mxdvs (hq@mxdvs.Co) no later than two business days after receipt of the goods.</p>
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