Frequently Asked QuestionsDue to current circumstances, we are currently not able to ship to Russia or Ukraine.
Do I have to create an account? No, you can also place an order without making an account. Without an account, you can’t log in to your profile to check the status of your order. You will only receive emails with updates about your order.
How do I order the correct size? Almost all of our items have a size chart, if not, please feel free to reach out to us.
Chest: armpit to armpit
Length: neck to hip (for shirts) and hip to ankle (for the outseam of the pants)
Sleeve: center to cuff
Waist: at the height of the navel
The product I want is no longer available. Items that are archived (view the page ‘archived’ on our web store), won’t ever be restocked. They were either a limited edition or are out of collection.
In case you want a product that is sold out in your size or not yet archived, you will be able to leave your email address to get a notification as soon as the product has been restocked.
As more costumers are able to request a notification email. We are not liable in any way if you are not able to purchase the product after receiving such an email. Incase this happens, we advise you to sign up for a notification email again.
Does MXDVS ship to my country? Yes, we ship globally. A tracking number is available with every order and will be sent via email the day it gets picked up by the shipping company. Please enter your address in the latin alphabet (A-Z). Due to circumstances and restrictions beyond our control, we are currently not able to ship to Russia or Ukraine.
What currency do you accept? We accept all currencies. When an order is paid for, your bank will convert it to your currency automatically to euro. The amount of a product is always shown in euros.
What payment methods do you offer? We accept Paypal, Apple Pay, all credit cards, Bitpay and for our Belgian and Dutch customers we also accept Bancontact & iDeal.
Does MXDVS offer free shipping? Yes, for orders over a certain amount shipping will be free from the amount listed below:
- BE — €200,00
- NL, LUX, GER, & FR— €250,00
- Rest of Europe — €350,00
- USA & CA — €350,00
- Rest of the world — €500,00
What does my order status mean? Authorized: Your payment hasn’t been accepted yet. In case questions occur about the payment, we will reach out to you. If not, the payment should be accepted shortly.
Paid: Your payment has been accepted.
Unfulfilled: We are working hard to make your package ready for shipment.
Fulfilled: Your package has been shipped. Tracking information has been sent via email.
I didn’t get a confirmation email. Your confirmation email might have ended up in your spam folder. In case you still can’t find it, please contact our customer support (email@example.com) with as much information about your order as possible : name, address, amount spent in EUR, payment method, moment of payment, proof of payment, etc. This way, it will be easier for us to find your order.
I want to change my delivery address. Due to practical reasons, it is not possible to change the address of your package after the order has been shipped out. In case the address is incorrect, the package will return to our warehouse after which we will arrange a new shipment.
How do I cancel or change my order? Due to practical reasons, it is not possible to cancel or change your order. Once you received your order and you would like an exchange/return, you can do so following the instructions mentioned below.
Can I return my order or exchange size? Yes, please get in touch via email: firstname.lastname@example.org. Make sure to mention your order number.
- The package has to be shipped within 14 days after arrival.
- Items that are shipped back have to be in perfect condition. We can not exchange damaged items.
- The customer has to provide all shipping costs.
Please note that face masks, neck scarfs, underwear and socks can never be accepted for a return of exchange as they are considered products with hygiene requirements.
Has my package been shipped yet? The moment we ship your package, you will receive tracking your information by email. If you check the order status in your MXDVS account, the status of your order tells you as well if your package has already been shipped. The status has to be ‘fulfilled’ in order for it to be shipped.
I didn’t receive a tracking number. A tracking number is provided by email as soon as the package has been picked up by the shipping company. If you did not receive tracking information within 72 hours, please contact us at email@example.com with your full name and order number. It can take up to 24 hours before the tracking shows updates.
Where is my package? From the moment your package has been shipped, you can follow all steps by checking the tracking link. This is the most accurate information available for your package.
In case your package is handled by Bpost, your package will be handed over to your local delivery company at the border (such as La Poste, Poste Italiane, USPS, Deutsche Post, Russian Post, etc.). This is because Bpost is a Belgian company and does not have any service points in foreign countries.
It may happen that your local delivery company has more information about your package than your tracking link from Bpost shows. To know if this is the case, you can try your tracking number on their website. Please note that your package has more than 1 tracking number. You can find them underneath ‘parcel details’ on the Bpost tracking link.
How long does it take when my package has been shipped? Our packages are collected twice a week. We ship with Bpost and DHL Express (for customers located outside of Europe). After pick up, the shipping times are mostly:
These are estimated times of arrival. We can’t promise that packages are delivered within this time frame. Shipping companies try their best to do so, but delays can always occur due to unforeseen circumstances or force majeure.
My package still hasn’t been delivered. The shipping companies try their best to deliver all packages on time. However, it may happen that your package runs late. We therefore can’t promise delivery times. If you are worried about your package, don’t hesitate to contact us via email (firstname.lastname@example.org). Our team will try their best to locate your package.
My package couldn’t be delivered. When the shipping company is not able to deliver your package, for example because no one was home at the time, they will try to deliver it a second time. After the second try, the package goes to a pick up point (post office) close to the delivery address.
As Bpost isn’t an international company, they hand over their packages to local delivery companies (USPS, La Poste, Russian Post, Deutsche Post, etc.). Your package will be available for pick up at one of the pick up points of your local delivery company. This most likely is the one closest to your home. To figure this out, please visit or call a pick up point with your tracking number. Please note that your package has multiple tracking numbers. You can find them in the link of the Bpost tracking, as well as underneath ‘parcel details’ on the Bpost tracking website.
If you are not sure where to go, please contact us (email@example.com) and we will try to figure it out with you.
DHL is an international company and they will always try to reach out to you via email or phone if there are any issues with delivering your package.
The tracking shows my package has been delivered, but I haven’t received it. Your package might have been delivered in your mailbox, at your neighbors or at your local post office. In case your package was shipped with Bpost, your package will be delivered by your local post office (USPS, La Poste, Russian Post, Deutsche Post, etc.). To figure out if they have it, please visit or call a pick up point with your tracking number. Please note that your package has multiple tracking numbers. You can find them in the link of the Bpost tracking, as well as underneath ‘parcel details’ on the Bpost tracking website.
In case you can’t find it, please reach out to firstname.lastname@example.org with more information about your package, as well as the steps you already took to find your package, so our team can be of best assistance.
Where is MXDVS located? We are located in Antwerp, Belgium, EU. All products are shipped out from here.
Are gift cards available? Yes, we offer gift cards of the amount of €25,00, €50,00, €100,00, €250,00, €500,00 and €1000,00. They are available here.
I can’t find an answer to my question. In case your questions haven't been answered, please contact us at email@example.com. Please don’t forget to mention your order number if you have one (not the tracking number).
COMPANY REGISTRATION NUMBER: 0673.959.364
BANK ACCOUNT NUMBER: BE51 0018 1102 5362
+32 467 05 29 84