Terms & conditions

Welcome to the webstore of mxdvs (referred to in these terms & conditions as "This site"). Please note that "Mxdvs" is a trading name of maxdvs bv and that all references to "Mxdvs" or to "We," "Us," or "Our" on this site are to be construed as references to maxdvs bv.
General applicability
These terms & conditions (download in pdf) apply throughout the whole website. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted on this site.

Age

By ordering, you confirm that you are aged 18 years or over.

Language

By ordering, you confirm that you understand and accept these terms & conditions.

Orders

Any order submitted by you is your offer to enter into a contract with us. Shortly after receipt of your order, we will send you an e-mail confirming the products you have ordered and that we have accepted your order subject to these terms & conditions, payment, and availability of the items ordered. We must receive payment for the whole price for the goods that you order before your order can be accepted. If your payment details cannot be authorised for any reason, we will tell you. A legally binding contract between us will only come into effect when our acceptance is dispatched. The details (price etc) mentioned in the acceptance prevail over the details mentioned in any publicity.

Availability

Prices, offers, and products are subject to availability and may change before (but not after) we accept your order.

Canceling orders

You shall not be entitled to cancel orders without written permission from us. This permission shall be subject to compensation for all damage caused by this cancellation. Without prejudice to our right to demand execution or compensation for any damage suffered in excess, you agree that this damage shall be estimated at a minimum of 30% of the amount of the invoice issued by us.

Prices

All prices and charges on this site are shown in euros, including vat, but excluding delivery charges. The total cost of your order will be the price of the products that you order, the cost of any additional services you choose, plus the applicable delivery charge. All these will be set out clearly in your shopping cart before you submit your order.

IMPORTANT : import duties that are imposed by your local government are never included in the delivery charges shown at the check-out. When buying from outside the European Union, your local government will possibly (this depends on the laws and regulations of each country) contact you to cover the import duties and/or other taxes. 

If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, then we reserve the right to cancel the contract. If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event, within thirty 30 days of cancellation). In these circumstances, you will not be entitled to seek compensation for disappointment suffered or for any losses, which you might otherwise have incurred.

All goods shall remain our property until full payment has been received by us for all amounts of invoice, including costs, interests, compensation claims, and taxes if any.

Payment methods

Payments can be made by credit card, bancontact, ideal, paypal, or bitpay.
By using a particular credit card, you confirm that the credit card being used is yours. The amount payable will be reserved on your account at the moment you confirm your order but will only be debited from your account when mxdvs accepts your order. In the rare event that your credit card can not be validated, we will postpone delivery, and we will contact you. In this case, mxdvs is not liable for any delay or non-delivery.

Delivery

Mxdvs will do their utmost to hand over all orders to the shipping company within three business days after acceptance of the order. Mxdvs is not liable if the shipping takes place at a later date. The shipping times mentioned in our faq, or anywhere else, are estimated time frames and are not a part of the contract between mxdvs and the customer.

As we rely on third parties for the delivery of packages (such as bpost and dhl), we have no influence on the delivery time. Due to unforeseen circumstances (fe delays at the customs services), packages can run delays. Mxdvs has the right to deliver packages up to ninety days after the order has been accepted, without consequences.

In the event that packages can't be delivered within the prescribed time frame, the customer will be notified. The customer can either cancel their order at that moment or come to another agreement with mxdvs. In case of cancellation, the customer will receive a refund as soon as possible, but no later than thirty days after the contract was terminated.

As said, the delivery of your package is handled by third parties. If they are unable to deliver the package on the first attempt, they will leave a message or try to reach out to you (via e-mail or phone), specifying information about when you can expect the second delivery attempt to be made or where you can pick up your package. Keep in mind that the package must be collected within 14 days. In case the delivery company is unable to deliver the package due to an incomplete/wrong address, or when the package hasn't been collected at the pick-up point within 14 days after the notification, the package will be shipped back to mxdvs. These kinds of returns are not handled as a priority by the shipping companies. A second shipment can only take place after we receive the original package back at our warehouse. The customer is responsible for any extra fees that may be applicable. When the customer requests a refund after the package returned to us due to a faulty address or not picking up the package at the pick-up point, a handling fee of 5 EUR will be withheld from the refund.

Any complaints about the condition of the goods upon delivery (including missing parts) must be made to mxdvs (hq@mxdvs.Co) no later than two business days after receipt of the goods.

Faulty goods

In the unlikely event that a product arrives damaged or faulty, claims relating to quality defects or to non-compliance shall be filed with us, under penalty of being null and void, within 2 months after delivery (in the event of visible defects).
Claims shall be filed by e-mail (hq@mxdvs.Co) with mention of all relevant data, including order number and photos, in default whereof we shall be entitled to consider any claim as being inadmissible.

If the claim is founded, our liability shall be limited to the free replacement of the products, which appear to be defective or - depending on the case - the price of the order.

We apply the legal minimum warranty period of two years if the good is not conform to the order placed. This means that in case of defects in the goods, a free repair or replacement is possible up to two years after delivery. As far as possible and reasonable, you have the choice between repair or replacement. Only in case the repair or replacement is excessive, impossible, or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or the termination of the sales agreement.

Return policy of non-faulty goods

For "Off-the-shelf" goods and in case you are a consumer, you have, irrespective of the reason, the right to return the goods within 14 days from the day of delivery of the goods without any compensation being charged. In such a case, we will refund the sum paid, minus the costs of transportation to the card used for payment.

This non-quibble refund is subject to the return of the goods in the same condition that they were delivered. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods or, in case of an exchange, the charge of 30% must be paid by the customer before we proceed with shipping the new package. This also counts for goods returned covered in animal hair.

If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods. In the case of an exchange, the compensation must be paid by the customer before we proceed with the exchange.

Free shipping over xxx,xx€ - items that will be returned while free shipping is optional at the check out will have to cover shipping costs of the package if it reaches below the total amount needed to have access to free shipping discount.

Trademarks

All specifications and product concepts are our private property and may only be used by you in as far as necessary for the use of these products. Reproductions or use of this information for other purposes is forbidden. Also, reproduction and use are forbidden of every trademark and other distinctive sign on this site.

General liability

Our entire liability to you under these terms & conditions shall not exceed the price paid for the goods you have purchased through this site, provided that we have taken reasonable care when we deliver the goods to you.

In any case, we will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill, or business opportunity, for any injury to your reputation, or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.

We will not be responsible for any delay or failure to comply with these terms & conditions if the delay or failure arises from any event which is beyond our reasonable control. Such events would include but are not limited to strikes, lockout, stagnation in transportation, fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods, difficulties in obtaining supplies, scarcity of materials or shortage of products which are indispensable for manufacturing.

Waiver

If you breach these terms & conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach them.

Invalidity

In the event that one or more of the terms set out in these terms & conditions is held to be invalid by a competent authority, the remaining terms shall continue to have effect, and you will still be bound by them.

Competent courts

You agree to submit to the exclusive jurisdiction of the courts of antwerp (belgium) for all disputes out or in connection with all contracts of sale between you and us and arising out or in connection with these terms & conditions. In the case you are a consumer, you may only summon us before the courts of antwerp (belgium).

Applicable law

All contracts of sale between the parties, as well as these terms & conditions, are governed exclusively by belgian law, excluding the sale of goods act 1986 (vienna convention).

Complaints

In case you have questions or complaints about the mxdvs webstore, your order, these terms & conditions, or any other subject related to the company, please contact us:

● via our contact form: store.mxdvs.co/pages/contact
● via mail: hq@mxdvs.Co
● via registered letter to the address mentioned below 'more info'

Mxdvs tries to answer all e-mails within 24 hours, except for the weekends.
In case we can not come to an agreement, you can reach out (as a consumer) to 'safe shops. ' they will mediate between consumer and seller in case the complaint looks well-founded at first sight. You can reach them via their complaint form: www.Safeshops.Be/nl/consumers-complaints/ (please note their website is only available in dutch or french, but you can write your complaint and any other information in english). It's also possible to reach them via mail ( info@safeshops.Be) or via letter (kapelsesteenweg 195/1 — 2180 ekeren, belgium).

 For our of court consumer disputes, you can also turn to the consumer ombudsman service (cod). This service primarily provides information about your rights as a consumer, but you can also reach out to them with your specific complaint. They will analyze your complaint and pass it on to the right conciliation body.

In the event of a dispute with a cross-border dimension, you can also use the online dispute resolution platform of the european union via this link: ec.Europa.Eu/odr

YOU CAN CONTACT THEM HERE : CONSUMENTENOMBUDSDIENST.BE/NL

Disclaimer

By using this website, the user understands and agrees with the following:
All material included on our website (pictures, images, texts, video clips, etc.) is for informational purposes only and does not commit us in any way. You should bear in mind that the colours of goods as shown on the website will depend on many factors, including your display settings.

We do not warrant that this site will be available at any time or that this site or the server that makes it available are or will be free of viruses or any error or fault in the programming that will cause it or your computer to malfunction. We decline any responsibility as to the full functionality, accuracy, and reliability of this site. We will not be responsible or liable to you for any loss or content or material uploaded or transmitted through this site, and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on this site.

Reproduction of part or all material included on our website in any form is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

Privacy statement & Cookie policy